Kathy Sierra on “How to build a user community”:
“Encouraging a ‘There Are No Dumb Questions’ culture is only part of the solution. What we really need is a ‘There are No Dumb Answers’ policy.”
Kathy looks the chasm between the newbies who asks questions and the seasoned users to like to answer them. What about the people in the middle? As community facilitators, how do we create an environment in which they feel able to answer questions too?