:Ben Metcalfe Blog

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March, 2011 Monthly archive

iPad Desk

It was interesting to read tonight that Microsoft’s chief research and strategy officer, Craig Mundie, isn’t sure whether there is a long term future for tablets such as the iPad.

“I don’t know whether the big screen tablet pad category is going to remain with us or not,” is what he specifically said.

I find the tablet space incredibly fascinating which is why I uncharacteristically rushed out and bought an Apple iPad on the day they launched last year. Being the first of its kind on the market, as a product manager and technologist I needed to understand how this new device genre would fit into our personal and business lives.

It was interesting to learn this weekend that my parents and brother (who all live together back in our family home in London) have kitted themselves out with iPad 2.

A year later and sans-iPad 2, while I remain interested in the space I do feel it is incredibly over-hyped. Everything, for me, screams of the NetBook era but all over again.

On the consumer side, NetBooks never really replaced an existing device but instead tried to create a new need – albeit one that was at a low enough price point that many people could extend their budgets too in almost throw-away fashion. But their size and sub-performance limited their true abilities and people got bored quickly.

On the business side, there was a rush to the bottom where manufacturers focused on making cheaper and cheaper units, ever more decreasing their profitability until it became financially uninteresting for major players like Dell to maintain any real focus on their NetBook lines (do you see any netbooks on Dell’s website?).

Everything I can see points to the same thing happening in the tablet market. If Apple want their tablet to be mainstream they have to offer a mainstream price-point, and expect to see all of the Android tablets sink quickly to dizzyingly low prices as competition heats up in 2012.

We’ve already learned that content creation and productivity, like with NetBooks, is hard and unsatisfying on a tablet. Lack of a real keyboard, weird viewing angles, whatever. Point is, tablets seem destined to be content consumption and reference devices – which immediately makes them an uber-luxury item for many folks. It also becomes questionable just how valuable tablets are to business if productivity apps are inefficient on the form-factor.

So maybe there is some merit in Craig Mundie’s argument that big screen tablets (ie ones 12″+) might disappear. I think he’s right to imply a lot of interest in the small screen tablet market (7″-9″) – which is currently dominated by the Kindle if you consider that a tablet. That smaller form-factor is cheaper to produce (ie less of a luxury) and more tailored to content consumption over creation/productivity.

However, strategy is often about making bets – sometimes going long, sometimes shorting, sometimes hedging. For a company of its size and dominance I don’t see how Microsoft can afford not to place a bet around the larger tablet market. It’s a competitive space (Google and RIM, not just Apple) but I can’t see how they can throw in the towel before they’ve even tried.

What I don’t see though is how this is stacking up to become the post-pc era. Content still has to be created somewhere, work still has to be worked on somewhere – and at scale, it’s not on the tablet.

photo licensed under CC license, thms.nl

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When I logged into the ‘free‘ airport wifi at Calgary airport a few moths back I was in invited to either give “BOLDstreet Wireless” permission to my Facebook account or otherwise pay a few dollars for an hour’s connection.

At first I thought was a strange choice, until it dawned me on that this WiFi company was essentially putting a marketing $ value on my Facebook account… Hand over access and they’ll monetize my account in some untransparent way in order to cover the cost of the not-so-free-anymore wifi.

It turns out BOLDstreet Wireless has built this out as a product which companies like Calgary Airport Authority can be purchase to track, monetize and analyize public wifi hotspot activity.

In true hacker mentality I logged in with a fake developer account I use for testing purposes – but whatever.

I forgot all about this until today when I was invited to do exactly the same – give permission for an app to access my Facebook account in return for a ‘free’ Häagen-Dazs ice cream.

Now, there is nothing new or usual about companies wanting to get a little information about your for the CRM systems in return for providing a free sample. But there are some stark and concerning differences created with this new approach:

  • Unlike a survey which questions you directly, there is no transparency as to what information is being taken
  • In addition to my own profile data, limited data about my friends is being handed over too.
  • A fresh snapshot of this information can be requested at any time due to the fact permission persists until the user turns it off
  • More personal data might be made available in the future as Facebook evolves the data they store about you – eg phone number

Perhaps one of the most concerning aspects of all this is the fact that BOLDStreet and Häagen-Dazs are potentially getting access about me through my friends using their service – data I did not give either company permission to have. In fact, I wouldn’t even know if they had this information.

There’s nothing new per se with the issue of applications having access to this data – this has been the case since day 0 for apps. However, one argument has been that socially orientated apps need this information in order to be able to provide a social experience. But this use case is certainly new and doesn’t warrant these types of companies gaining access about a user’s social graph in addition to the user’s personal details directly.

From my own experience, this is becoming a common trend. Facebook Connect certainly has advantages but it also has disadvantages too. Be careful who you are giving permission to your account to and make sure you regularly review the list of companies and apps with permission to access your profile (ditto for Twitter too).

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